Digital Bytes

If you have a Digital Bytes suggestion, please contact Jamie at jmatczak@wvls.org.

NEW! Using Jing
Time: 16:21
Description: Jing is a free screencast tool that is great for capturing images or video. Learn how to do both in this Digital Byte.

 

 

Using Dashboard
Time: 7:34
Description: This Digital Byte focuses on using Dashboard and its statistics, available on the WVLS website.
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Digital Byte Training Guide

 

Setting Up a Doodle Poll
Time: 11:33
Description: Learn how to set up a poll using Doodle, a free online tool. It also shows you how to share your poll, as well as the results of your poll.
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Digital Byte Training Guide

 

Booking Makerspace Kits
Time: 10:14
Description: Learn how to book a WVLS Makerspace kit for your library with step-by-step instructions.
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Digital Byte Training Guide


Customer Service, Phone and Email Tips

Time: 17:45
Description: This byte focuses on customer service in the library, and more specifically, how we can best communicate with patrons and colleagues over the phone and via email.


Customer Service, The Role of Body Language
Time: 16:24

Description: This byte focuses on customer service in the library, and more specifically, how body language and facial expressions can have an impact on the service we provide.

Watch
Digital Byte Training Guide

 

Customer Service, The Role of Positive Language
Time: 18:22
Description: This byte focuses on how using positive language can improve library service. What phrases should we be using regularly? Which ones should we avoid?
Watch
Digital Byte Training Guide

 

 

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