Technology FAQs

Staff and public use computers procured through the WVLS procurement process to assure proper hardware and operating system requirements and 5-year warranty support.

Computers procured through 3rd party sources may not be able to be supported by LEANWI technology staff.

 Best practices

• Both staff and public use computers should be replaced after 5 years of service (exception: PCs used for online public catalog access only)
• Windows 11 operating system will be required for all staff and public use PCs after October, 2025. 
• Contact  if the standard configurations available through the procurement form don’t meet your library’s needs or expectations.

You turn on your computer, double click on the “Sierra” icon, the cursor spins once, you wait…

And nothing happens.

90% of the time this can be fixed by clearing the jarcache.

See instructions here: JarCache Error Instructions.pdf

What is ?

is your contact for the WVLS technology helpdesk, also known as “Help Scout” to the WVLS staff who monitor it.

Help Scout is a shared inbox where, with one email, you have the eyes of multiple WVLS and LEANWI system staff who are ready and waiting to take on your problems.

What should I use for?

Use to request assistance/troubleshooting with the following topics:

ILS (Sierra): Cataloging, Aspen/online catalog, loan rules, location codes, notices, paging

Technology: Computers, Email, Printers, Internet/wi-fi, Microsoft Windows, DeepFreeze, Pharos, Princh

Collections/Databases: Overdrive/Libby, BadgerLink, Ancestry

Wiscat/ILL

Adding/removing emails from WVLS email lists

Sign up for Makerspace kit booking or request additions to the kit collection (use Lend-Items to reserve kits)

What should I include in my helpdesk ticket?

Please include as much detail as possible about your problem.

Technology: specific computer name, printer name, user name.

Sierra: specific Sierra staff login, patron/item/bib record number.

Specific circumstances when the problem happens, how long it has been happening, who it is affecting.

What you have tried to do to fix it.

Whether you have tried shutting down the program/computer/printer and restarting it.