The 2020 WVLS Adult Services Workshop will be held virtually on Tuesday, November 17 from 10 a.m. – 12 p.m. The theme is “Serving All Adults: Dementia Friendly Business Training & Customer Service in the Library.”
Scott Seeger and Meagan Fandrey of the Aging and Disability Resource Center of Central Wisconsin (ADRC-CW) will provide Dementia Friendly Business Training with an emphasis on customer service and inclusivity in the library.
Receive the Dementia Friendly Business training. Libraries may earn a Dementia Friendly Business designation via this training.
Leave with an understanding of services provided by ADRC county locations.
Work through library specific customer service scenarios.
The ADRC-CW works to provide peace of mind and quality of life to individuals and families through access to resources.