General Description

We strongly encourage people of color and those from underrepresented groups to apply.

This recruitment will form a pool of candidates that will be used over the next six months to fill any Library Assistant vacancies, full-time and/or part-time permanent positions at any of our 9 libraries. We have one current vacancy, but it is typical for the Library to have multiple vacancies at various libraries over a six month period. Because of this, we encourage you to apply if you are interested in Library Assistant positions at other locations.

Current vacancy: 60% permanent, part-time position at the Meadowridge Library located at 5740 Raymond Rd., Madison, WI 53711.

This is responsible paraprofessional and clerical work in the Madison Public Library system. The work involves such functions as providing direct customer service to the public in a library facility, online or through community outreach; providing support relative to the processing, ordering and cataloging of library materials, and/or participating in collection maintenance and inter-library loan. The work is generally performed under the leadership and/or direction of a librarian and may involve the independent responsibility for the operation of a neighborhood library or service in the librarian’s absence.

Examples of Duties and Responsibilities

Welcome and orient customers. Conduct service interviews and link customer needs with services and resources. Assist library customers to access on-site resources as well as the services and collections of the entire Madison Public Library, LINKcat (integrated library system), inter-library loan system, virtual resources, and community resources. Provide reference and readers’ advisory services to meet informational and recreational needs. Assist customers in understanding library services, procedures, resources and systems/technology.

Utilize the Internet, electronic databases, knowledge of library collection(s), and/or other sources to anticipate and meet customers’ needs. Provide instruction or tours to customers on the use of the full range of library resources. Process inter-library loan requests.

Assist and/or instruct individuals (or groups) in the use of personal computers, software and peripherals in a Windows environment. Troubleshoot equipment and/or report equipment problems within protocols or instructions. Provide related user support. Identify, resolve, and/or refer related user issues.

Oversee the daily operations of a neighborhood library or of a library service in the absence of a librarian or supervisor. Direct workflow, provide training and assistance to clerical and hourly staff, and volunteers as directed. Maintain familiarity with library programs, policies, procedures, technology and related developments. Maintain a safe and welcoming library environment.

Oversee and perform circulation-related clerical duties (e.g., check out and check in library materials, collect fines, issue and reissue library cards, process holds, retrieve materials, explain regulations and answer questions, maintain files and inventories, perform or oversee shelving functions and other circulation related activities as needed).

Assist in collection maintenance and development. Assist with the maintenance and creation of displays and lists. Participate in the identification of specific materials or types of materials for acquisition. Assist with weeding under established guidelines.

Provide related services and support to various initiatives and user groups, e.g., children’s programming. Participate in a variety of library development project teams or committee activities to evaluate and improve library policies, procedures, programs and services.

Perform related work as assigned.

Minimum Qualifications

All applicants will be considered for these positions.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

For a complete list of the Knowledge, Skills, and Abilities, please see the Library Assistant 1 class spec.

Special Requirements

Physical Requirements:

Employees in this position must be able to lift/carry objects weighing up to 50 pounds (equivalent to a bucket of books) frequently and must be capable of pushing wheeled carts of books and other materials weighing up to 200 pounds onto and off elevators and across carpeted areas for up to an hour, four times per day. In addition, they must be able to frequently stand, walk, bend, kneel, stoop, reach overhead, and repeatedly lift books weighing as much as three pounds for extended periods of time up to six hours, and have the physical strength, dexterity and acuity in locating, lifting and shelving library materials (of varying formats and weights).

Link to posting.