WI Dept of Workforce Phases out Phone-Based Reporting: This may increase library computer use

12/29/2016

WI Department for Workforce Development

Wisconsin Department of Workforce Development to Phase Out Telephone-based Reporting System for Unemployment Insurance

Wisconsin in spring 2017 will begin to phase out its 1990s-era automated telephone system.

Libraries May Experience Increased Use of Public Computers by Unemployment Claimants.

Earlier this month, the Wisconsin Department of Workforce Development notified some stakeholders that they will be moving to an online only filing system for Unemployment Insurance – libraries will be necessary partners for these job seekers as many may be in need of internet and computer services to complete their weekly claims – please pass on to library stakeholders as you see fit. 

The Message distributed to legislators and others by the DWD is as follows (bold emphasis is mine):

"In the Spring of 2017 DWD will fully implement additional modernizations to further cement our Unemployment Insurance (UI) system as an efficient, 21st century online service delivery system that supports outstanding customer service and maximizes the value of reduced federal administrative funding for the UI program due to the improving Wisconsin economy."

With most unemployment claims already being filed through the state's fast, convenient and state-of-the-art online system, Wisconsin in spring 2017 will begin to phase out its 1990s-era automated telephone system. The state Department of Workforce Development (DWD), which oversees the state's unemployment system, will continue to operate telephone-based services to help UI claimants navigate online services and assist claimants with certain barriers in completing their claims.

Full article via the WI for Libraries Blog.

Submitted by Marla Sepnafski.

Anne Hamland / ahamland@wvls.org