General Overview of Position
This position will be posted until the position is filled.
Example of Duties & Responsibilities
Essential Job Functions
- Provide direct services to Library patrons in making full use of reference and circulating collections, periodicals, electronic resources, system and area resources, including interlibrary loans.
- Respond to patrons in locating materials and information in person, by telephone, mail, e-mail, online chat, or texting.
- Interview patrons to determine the scope of information needs, and recommend appropriate resources to answer their needs.
- Provide service in a timely, sensitive and confidential manner, consistent with a high level of customer service. Assure high patron and staff satisfaction in all transactions. Assure the prompt, appropriate handling of patron concerns.
- Plan and implement appropriate quality programming for adults.
- Assist the Head of Adult and Digital Services in selection of materials for adults for the Library collection according to the Library Collection Development and Materials Selection Policy.
- Provide assistance at Library locations to users in accessing library collections, answering information questions, provide reader’s advisory assistance, and assist in operating equipment.
- Serve as Person in Charge when required.
General Job Functions
- Respond to patron inquiries about library services, including the interpretation of library policies and procedures.
- Maintain knowledge of current library trends and participate in appropriate conferences, workshops, and seminars to develop professional and leadership skills.
- Recommend changes or improvements in services or programming for Library Services to Supervisor.
- Instruct, train, direct, and review the work of Research Technology Guides as directed by Supervisor.
- Foster a collaborative relationship with community groups, businesses, organizations, educational institutions, and agencies in the city and Kenosha County, by providing information about the Library and its services.
- Participate in marketing library collections, including arranging materials displays.
- Assist in promoting library services as requested.
- Explore grant opportunities and activities relating to adults as required.
- Maintain a working environment within the Library that will sustain a high level of employee morale and productivity.
- Represent the Library on community committees as appropriate and upon the request of Supervisor.
- Keep Supervisor informed of safety, mechanical, and maintenance problems, and report to appropriate staff as needed.
- May perform general circulation functions.
- Perform other tasks and projects as assigned.
- Master’s degree in Library and Information Science required.
- Professional librarian experience preferred (public library experience preferred); with experience, knowledge, or training in services to adults.
- Knowledge of Library planning and policy developments preferred.
Essential Library Core Competencies:
- Core Technology – Performs basic functions of e-mail applications; Performs basic calendar operations and task management; Understands, uses and helps others use basic computer hardware and peripherals, mobile devices, and the Internet; Demonstrates information literacy; Understands common security protocols related to Internet use; Understands and performs basic functions and tasks of common software programs; Performs basic word processing operations and basic printing operations from common applications; Maintains awareness of commonly used technologies and applies technology effectively for ongoing learning and collaboration.
- Core Personal/Interpersonal Competencies – Develops and maintains effective relationships with others to achieve common goals; Applies effective strategies to manage organizational politics, conflict and difficult coworker behaviors; Applies customer service skills to enhance the level of user satisfaction; Applies effective techniques to address difficult situations with users; Understands and acts in accordance with the basic values and ethics of library service; Aligns efforts with the vision and direction of the organization; Demonstrates leadership qualities and behavior; Anticipates and adapts to change and challenges effectively.
- Cultural Competence – Sees the value of cultural, ethnic, gender, and other individual differences in people; Values different points of view and checks views against the views of others; Supports fair treatment and equal opportunity for all; Listens to and objectively considers the ideas/input of others and respects the talents and contributions of all individuals; Strives to eliminate barriers to diversity; ensures that new barriers to diversity are not built.
- Accountability – Accepts personal responsibility for and meets established standards for the quality, quantity, resource management, and timeliness of work. Maintains a positive attitude, regular attendance, punctuality, and demonstrates integrity and honesty. Acknowledges and corrects mistakes.
- Civility – Demonstrates respect for others, open-mindedness, generosity of spirit, and a concern for the common good.
- Communication – Communicates in a clear and concise way both verbally and in writing. Demonstrates the ability to convey ideas, thoughts, issues, and information.
- Learning and Innovation – Manages the development of one’s own learning and ongoing improvement of skills and knowledge that contribute to increased effectiveness, proficiency, and service; demonstrates critical thinking and problem-solving abilities.
- Teamwork – Values and cooperates with all team members. Promotes a friendly climate, good morale and cooperative team relationships.
Essential Librarian Core Competencies
- Foundations of the Profession – Knows the ethics, values, and foundational principles of the library and information profession. Understands the role of library and information professionals in the promotion of democratic principle and intellectual freedom (including freedom of expression, thought, and conscience). Knows the history of libraries and librarianship. Knows the history of human communication and its impact on libraries. Distinguishes current types of library (school, public, academic, special, etc.) and closely related information agencies. Knows national and international social, public, information, economic, and cultural policies and trends of significance to the library and information profession. Understands the legal framework within which libraries and information agencies operate. That framework includes laws relating to copyright, privacy, freedom of expression, equal rights (e.g., the Americans with Disabilities Act), and intellectual property. Understands the importance of effective advocacy for libraries, librarians, other library workers, and library services. Knows the techniques used to analyze complex problems and create appropriate solutions. Displays effective communication techniques (verbal and written). Knows certification and/or licensure requirements of specialized areas of the profession.
- Information Resources – Understands concepts and issues related to the lifecycle of recorded knowledge and information, from creation through various stages of use to disposition. Understands concepts, issues, and methods related to the acquisition and disposition of resources, including evaluation, selection, purchasing, processing, storing, and deselection. Understands concepts, issues, and methods related to the management of various collections. Understands concepts, issues, and methods related to the maintenance of collections, including preservation and conservation.
- Organization of Recorded Knowledge and Information – Understands the principles involved in the organization and representation of recorded knowledge and information. The developmental, descriptive, and evaluative skills needed to organize recorded knowledge and information resources. Knows the systems of cataloging, metadata, indexing, and classification standards and methods used to organize recorded knowledge and information.
- Technological Knowledge and Skills – Understands information, communication, assistive, and related technologies as they affect the resources, service delivery, and uses of libraries and other information agencies. Understands the application of information, communication, assistive, and related technology and tools consistent with professional ethics and prevailing service norms and applications. Knows the methods of assessing and evaluating the specifications, efficacy, and cost efficiency of technology-based products and services. Possesses the principles and techniques necessary to identify and analyze emerging technologies and innovations in order to recognize and implement relevant. technological improvements.
- Reference and User Services – Understands the concepts, principles, and techniques of reference and user services that provide access to relevant and accurate recorded knowledge and information to individuals of all ages and groups. Knows techniques used to retrieve, evaluate, and synthesize information from diverse sources for use by individuals of all ages and groups. Knows the methods used to interact successfully with individuals of all ages and groups to provide consultation, mediation, and guidance in their use of recorded knowledge and information. Knows information literacy/information competence techniques and methods, numerical literacy, and statistical literacy. Understands the principles and methods of advocacy used to reach specific audiences to promote and explain concepts and services. Understands the principles of assessment and response to diversity in user needs, user communities, and user preferences. Understands the principles and methods used to assess the impact of current and emerging situations or circumstances on the design and implementation of appropriate services or resource development.
- Research – Knows the fundamentals of quantitative and qualitative research methods. Knows the central research findings and research literature of the field. Understands the principles and methods used to assess the actual and potential value of new research
- Continuing Education and Lifelong Learning – Understands the necessity of continuing professional development of practitioners in libraries and other information agencies. Understands the role of the library in the lifelong learning of patrons, including an understanding of lifelong learning in the provision of quality service and the use of lifelong learning in the promotion of library services. Knows learning theories, instructional methods, and achievement measures; and their application in libraries and other information agencies. Understands the principles related to the teaching and learning of concepts, processes and skills used in seeking, evaluating, and using recorded knowledge and information
- Reader’s Advisory – Assists users with choosing popular and recreational reading, viewing and listening choices; Develops strategies and sources to stay well-informed as a readers’ advisor;
- Reference – Develops and maintains a collection of reference resources to meet community needs. Facilitates library users’ requests for information. Demonstrates ability to meet information-seeking needs of users.
Method of Selection
Appointment to the position will be in accordance with Kenosha Public Library policy. The Kenosha Public Library reserves the right to further evaluate only those applicants who best meet the needs of the Kenosha Public Library. New employees start at the beginning of the pay range.
EMPLOYMENT OF RELATIVES IN A SUPERVISORY RELATIONSHIP
It is contrary to the policy of the Library Board to hire relatives in a supervisory relationship. Relative means any member of the immediate household, or anyone whose relationship by blood or marriage is as close or closer than first cousin, i.e. parent, child, brother, sister, spouse, aunt, uncle, niece, nephew, grandparent, grandchild, first cousin, and step, and in-law relationships.